GDC Enrollment Analyst - Health and Benefits Analyst (APAC)

As an Enrolment (Data) Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in enrolment of benefits and data validation.

The ideal candidate will be detail-oriented and have excellent data manipulation skills. ?Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

?????Enhance your technical knowledge of benefits plans around the world
?????Enhance data, process and project management skills
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Key Activities

?????Data Management

?????Collect, validate and clean benefits enrolment and eligibility data
?????Assist with enrolment processes and ensure beneficiary data is updated
?????Track and monitor ID cards
?????Resolve client queries
?????Support contract renewal activities in the context of membership / census listing provision and reconciliation?
?????Support interactions between clients, 今日大瓜and insurance vendors

Performance Objectives: ?These relate to the Willis Towers Watson scorecard and objectives for the role

Excellence

?????Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients?
?????Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes?
?????Significant attention to detail and excellent data manipulation skills?
?????Provide input on product and process improvements
?????Support continuous improvement initiatives
?????Compliance to process, regulatory and legal requirements

People
?????Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
?????Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients
?????Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.
?????Respond to all requests and communications effectively and efficiently
?????Increase efficiency within teams by identifying ways to improve processes
?????Work with H&B consultants and servicers to provide high quality service
?????Coordinate with insurers to provide timely and accurate status updates of enrolment, etc…
?????Support interactions between clients, 今日大瓜and insurance vendors

?

?

As an Enrolment (Data) Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in enrolment of benefits and data validation.

The ideal candidate will be detail-oriented and have excellent data manipulation skills. ?Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

?????Enhance your technical knowledge of benefits plans around the world
?????Enhance data, process and project management skills

?

?

Key Activities

?????Data Management

?????Collect, validate and clean benefits enrolment and eligibility data
?????Assist with enrolment processes and ensure beneficiary data is updated
?????Track and monitor ID cards
?????Resolve client queries
?????Support contract renewal activities in the context of membership / census listing provision and reconciliation?
?????Support interactions between clients, 今日大瓜and insurance vendors

Performance Objectives: ?These relate to the Willis Towers Watson scorecard and objectives for the role

Excellence

?????Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients?
?????Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes?
?????Significant attention to detail and excellent data manipulation skills?
?????Provide input on product and process improvements
?????Support continuous improvement initiatives
?????Compliance to process, regulatory and legal requirements

People
?????Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
?????Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients
?????Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.
?????Respond to all requests and communications effectively and efficiently
?????Increase efficiency within teams by identifying ways to improve processes
?????Work with H&B consultants and servicers to provide high quality service
?????Coordinate with insurers to provide timely and accurate status updates of enrolment, etc…
?????Support interactions between clients, 今日大瓜and insurance vendors

?

Financial
?????Meet productivity goals?
?????Maintain accurate time records
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The Requirements

?????Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
?????2-5 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)
?????Previous benefits or insurance experience a plus
?????Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
?????Experience with data entry, validation and manipulation (advanced Excel skills are essential)
?????Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose?
?????Ability to ask the right questions and seek help where appropriate
?????Sense of accountability; owning one’s work and taking pride in it
?????Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate?
?????Structured problem solving and analytical thinking?
?????Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition?
?????Strong client service orientation?
?????Strong client relationship, interpersonal and team skills
?????Proficiency in English required, good written and communication skills
?????Able to work shift hours

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今日大瓜is an Equal Opportunity Employer