Human Resources Services Delivery Specialist – DACH Market
Lisbon, Portugal
Human Resources Services Delivery Specialist – DACH Market
- 202602673
- Lisbon, Portugal
Description
Role Summary
This role delivers consistent, high?quality, and compliant HR support within a German?speaking, multicultural shared?services environment. Operating with a high degree of autonomy and accountability, the Specialist ensures strict adherence to documented procedures, quality standards, and country?specific regulatory requirements.
The position plays a critical role in:
- Delivering a seamless and professional colleague experience across the DACH region
- Ensuring accurate case triage and effective escalation
- Supporting the maintenance and quality of German?language HR knowledge content
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Qualifications
Required
- Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
- 1–2 years of experience in a customer service or administrative role, preferably within HR Shared Services or Global Business Services.
- Native or near?native German (written and spoken) – mandatory.
- Fluent English (written and spoken).
- Experience using HRIS and case?management tools (e.g., Oracle Cloud, Workday, ServiceNow).
- Demonstrated experience supporting Germany, Austria, and/or Switzerland in an HR or administrative capacity.
Preferred
- Experience working in a multilingual or regional delivery hub.
- Exposure to DACH onboarding processes and employee data management.
- Experience operating in compliance?driven and highly regulated environments.
Skills & Competencies
- German?Language Excellence: Clear, precise, and professional communication.
- Process Discipline: Strong adherence to SOPs, controls, and quality standards.
- Judgment & Autonomy: Confident decision?making within defined Tier 1 scope.
- Cultural Intelligence: Comfort operating within DACH cultural and regulatory norms.
- Attention to Detail: High accuracy in documentation and transactions.
- Resilience: Effective performance in a high?volume, deadline?driven environment.
- Collaboration: Strong partnership with Tier 2 teams and DACH Regional HR stakeholders.
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